Still waiting for $ingtel
to reply. I called Singtel up to tell them that I have the receipt to show that I did sign up for the BBoM 1000 VAS plan. It was clearly printed there on the piece of paper! I offered to fax it to the lady I spoke to. But she said no need, they should have the record on their side.
Well.. obviously not. else I wouldn't be fuming over the bill I got! duh!
She said they'd check and call me back.
My guess is Singtel has hired a bunch of temp staff for the great iPhone launch over that 22 Aug weekend. The girl who attended to me is quite young and I noticed, wasn't too familiar with the BBoM plans available. Chances were she did not enter the info correctly into the system. I won't blame her. I blame Singtel for not training their staff adequately.
I can't imagine anyone buying an iPhone without signing on a BBoM plan. But the many aunties, uncles & the non-technically-inclined might not be aware that iPhone data usage is forever running. If it doesn't detect WiFi, the BBoM kicks in. If they have a voice plan without any BBoM plan, it becomes Pay-on-Demand, so a 300MB data transfer is gonna cost S$1,200.00!
Back to my situation, I got a call from another lady in the afternoon. She asked me whether I signed up for the BBoM plan over the internet. And for the 3rd time, I told her no... I signed up at the same time I collected my iPhone, at Comcentre, which is where the HQ of $ingtel is!!
She sounded very formal and then went on to say they would refer my case to their whatever department to investigate and will inform me of the outcome and their decision in due course.
I was rather perplexed and asked her why do I even have to wait since I have the printed receipt to show that I did in fact sign up for the plan. I'm not interested who or what went wrong in their computer system whatsoever! They can go do their internal investigation. It's none of my concern. Just waive my bill!
It was then when she sound surprised.
"You mean you have the document?"
"Yes!"
"Could you fax to me?"
"I wanted to this morning! Your staff said not necessary!"
"Oh. Erm.. can you fax to me now?"
*sigh*
I did a search on the internet too see how widespread the billing problem is. Guess what? Optus, a subsidiary of $ingtel in Australia, got the same excessive data charge complaints too!
posted at 9/17/2008 01:12:00 AM
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