that our own dear Singtel screwed up the bills again & again. I don't even want to bring up past grievances. Too long to write..

Just this latest one about my bill after I started using iPhone.

After checking with Anthony, I decided to sign up Broadband on Mobile 1000 as a Value-Added-Service. It's about another S$23 per month which has a 50GB quota. And I'll have peace of mind too since I won't have to monitor my usage. 50GB is much more than what I need since I'm not a very heavy "on-the-move" user and I have WiFi at home & at work.
But I remember there was that Singtel Mobile Broadband dispute in local news last November. A Mr. Zhou YL was asked to pay S$12,000.00 for 3GB excess data usage, which amount was later reduced to S$6000.00 after discount. Subsequently, Singtel introduced a plan to cap to S$299.00 for excess usage.
So I was still rather apprehensive and have been monitoring the data usage of my new toy. As of yesterday, which is about 20 days of usage, my network data transfer is about 11.8MB sent and 352MB received. No sweat! Well within the 50GB quota.
BUT yesterday I received my Singtel bill. It listed,

Broadband on Mobile Data Usage 26 Aug to 08 Sep 08 - 279540kB - S$1255.07
!!!

Becos of the cap, a S$956.07 was discounted. But I still need to pay S$299.00!!! WTF!!!

I called Singtel hotline immediately. Well the hotline must be really hot cos I was on hold for 20 mins and still didn't get to speak with any Singtel staff. I had to rush for a meeting so my colleague helped. She called me later saying that Singtel has no record that I sign up for the Mobile 1000 plan. WTF!!!!
Luckily I didn't throw away my receipt. I have it here! It says 1st month FREE too since there was a promotion. Grrrrhhh... I'm not alone.. quite a number of complaints at HardwareZone.

A warning to all Singtel iPhone Users,
Keep your receipts! You'll need it!